In production
AdmitIQ
Conversion visibility for admissions teams, where inquiries stall between first contact and the bed. In production; not offered as a public product yet.
Work
Systems we have shipped with operators.
Each study is the operational problem, the system intervention, the verified result, and the business implication. Numbers appear only when an operator's sourced data backs them, none are published here yet, so none are shown.
Counted from this site, not claimed
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- Solution areas
- Each with a page and a diagram
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- Live products
- 3 in the library
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- Case studies
- Problem, system, result, implication
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- Operators listed
- Building alongside
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- Workflow stages
- Referral source to CRM/EHR sync
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- Engagement phases
- Audit to scale
Case 01 / 05
Referral CRM · Census
BedFlow
usebedflow.com
- 01 · Operational problem
Small-to-midsize treatment centers were running referral pipelines on spreadsheets. The EHR was the only “system,” and it was the wrong tool for business development, partner tracking, and openings.
- 02 · System intervention
A specialized referral-partner CRM with pipeline stages, partner records, and authorization tracking designed around treatment BD, not a generic sales CRM and not an EHR clone.
Scope. Product strategy, referral workflow design, brand and marketing site, partner onboarding, and the operational data model for referrals and openings.
- 03 · Verified result
BedFlow is live as the operational layer for referral partners, pipeline, and related capacity tracking. It is a working product, not a slide. Individual operator results depend on adoption and program mix; we do not publish blended conversion claims.
- 04 · Business implication
Referral relationships and bed availability stop depending on one person’s spreadsheet. BD, admissions, and leadership work from the same record, which is the precondition for adding a program without adding chaos.
Process
- 01Mapped how BD and admissions actually tracked partners and beds
- 02Designed a data model that could hold partners, inquiries, and capacity
- 03Built the product around daily BD use, not a demo script
- 04Shipped the marketing site and onboarding around the same system
Case 02 / 05
Alumni operations
Afterflow
use-afterflow.com
- 01 · Operational problem
Alumni contact after discharge was typically a coordinator’s list, a mass email tool, and good intentions. Milestones were missed. Ownership disappeared when staff turned over.
- 02 · System intervention
An alumni operating system: records, follow-up cadence, and activity that a program can run after discharge.
Scope. Workflow design for alumni and aftercare operations, product implementation, and the operating cadence around contact and milestones.
- 03 · Verified result
Afterflow is live. It gives alumni work a system of record. It does not replace clinical aftercare, and it does not produce outcomes by sitting unused.
- 04 · Business implication
Post-discharge follow-up survives staff turnover, and step-down or re-engagement conversations start from a record instead of a memory.
Process
- 01Documented how alumni work actually happened after discharge
- 02Defined records, milestones, and owners
- 03Built the product around follow-up, not a community feed
- 04Launched as a live system for programs that will staff the work
Case 03 / 05
Recovery housing · Census
Roll Call
rollcallhm.com
- 01 · Operational problem
Sober living and recovery housing ran occupancy, check-ins, chores, and incidents across group chats and whiteboards. Morning standup reconstructed yesterday.
- 02 · System intervention
A house-management and occupancy tool: census, resident movement, and daily operations in one record, built with operators who run the day in the app.
Scope. Operations design for multi-house recovery living, census views, resident logs, and role-based access.
- 03 · Verified result
Roll Call runs with recovery-housing operators. It is not presented here as a broadly sold platform. Fit is determined in a conversation, then a guided onboarding.
- 04 · Business implication
Occupancy becomes a live number rather than a morning reconstruction, which is what makes house-level census usable for bed availability upstream.
Process
- 01Sat with house managers on the actual morning routine
- 02Designed occupancy and logs around that routine
- 03Built mobile-first so the floor can use it
- 04Onboarded operators who run the day in the app
Case 04 / 05
Directory · Family navigation
Trusted Treatment Navigator
trustedtreatmentnav.com
- 01 · Operational problem
Families searching for treatment had no reliable way to separate verified providers from directories where visibility is purchased.
- 02 · System intervention
An independent directory built on a verification-oriented ranking model, with provider profiles and a family-facing intake path that does not behave like a lead mill.
Scope. Directory strategy, verification framework, brand positioning, provider onboarding, and the public site.
- 03 · Verified result
The directory is live. It is infrastructure for ethical discovery, not a paid-admissions engine, and not a claim about clinical quality we cannot independently audit for every listing.
- 04 · Business implication
Family-facing acquisition can be built on verification rather than purchased rank, and the inquiry path can hand off into an admissions workflow instead of a lead mill.
Process
- 01Defined what “verified” had to mean in practice
- 02Designed ranking that is not pay-to-play
- 03Built provider onboarding and profiles
- 04Launched a public navigation experience for families
Case 05 / 05
Veteran peer support
Foxhole Forum
foxholevets.com
- 01 · Operational problem
Veterans navigating PTSD, addiction recovery, and transition often fall into silence between appointments and while waiting on VA resources. Existing forums and social spaces were not anonymous enough, not moderated for recovery, and not designed around the specific trust dynamics of military service.
- 02 · System intervention
A private, anonymous peer-support community built for veterans: secure onboarding, moderated spaces, crisis escalation, and a brand experience that communicates safety without clinical pretense.
Scope. Platform strategy, community architecture, anonymity and safety design, brand and marketing site, and moderation workflow.
- 03 · Verified result
Foxhole Forum is live as a free, anonymous community. It is peer support, not clinical care, and it does not replace treatment. It creates a place veterans can enter before they are ready for formal services.
- 04 · Business implication
Peer support can be infrastructure, not an afterthought. For operators and funders serving veterans, it fills the gap between crisis and intake and gives the community a moderated alternative to open social platforms.
Process
- 01Mapped the moments when veterans stop talking: waitlists, nights between appointments, early transition
- 02Designed anonymity and moderation rules around recovery-sensitive peer support
- 03Built the public site and community entry flow to signal safety before signup
- 04Integrated crisis resources and escalation paths as part of the system, not an afterthought
Products in the library
Status is labelled. Live products have pages. In-production tools are not sold as available software.
Live
BedFlow
Referral and census operations
Live
Afterflow
Alumni and post-discharge operations
In production
Roll Call
Recovery housing operations
In production
AuthIQ
Authorization and UR workflow support so clinical documentation and payer decisions are not trapped in a side process. In production.
In production
ClearBill
A focused authorization tracker for due dates, denials, and next steps. In production.
In production
Cadence
Outreach cadence, accounts, and activity for behavioral health BD teams. In production.
In production
First Call
Scenario practice for the first family conversation. In production.
In production
Dayflow
A daily operations view for teams that need today, tomorrow, and this week in one place. Early access; not a public product page yet.
Operators we build alongside
Detox · Residential
The Runway Recovery
Licensed addiction treatment in Orange County. Site, admissions visibility, and operational partnership.
therunwayrecovery.com →Recovery housing
LBH Venice
Los Angeles behavioral health and structured living. House and resident operations.
lbhvenice.com →Outpatient
R&R Recovery
Joint Commission accredited IOP and PHP in Huntington Beach.
rnrrecovery.com →Sober living
Chateau Creek Recovery
Sober living after treatment. House operations and aftercare structure.
chateaucreekrecovery.com →Recovery housing
Excel Recovery
Structured sober living. Runs on Roll Call.
excelrecovery.net →Mentorship
Un-reasonable Love
Jennifer Love, MD, FASAM. Practice site and inquiry flow.
unreasonable-love.com →Men's residential
Jaywalker Lodge
Men's drug and alcohol rehab in Colorado, rooted in 12-step philosophy and community integration.
jaywalkerlodge.com →Veteran peer support
Foxhole Forum
Free, anonymous peer-support community for veterans navigating PTSD, addiction recovery, and transition.
foxholevets.com →Intervention services
Synergistic Interventions
Professional drug and alcohol intervention services for families, led by people in recovery.
synergisticinterventions.com →