01
Alumni records
A living record of who left, how to reach them, and what follow-up is supposed to happen next.
LiveAlumni and post-discharge operations
Keep the record alive after discharge.
Afterflow helps treatment centers and recovery programs run post-discharge, alumni, and step-down retention as an operation, contact, milestones, check-ins, and re-engagement, instead of a forgotten list in a coordinator's inbox.
Alumni engagement software for treatment center follow-up.
Afterflow is alumni engagement software a treatment center can actually run: post-discharge contact cadence, milestones, check-ins, and step-down handoffs on one owned record. Follow-up stops depending on whoever remembers a name, and coordinators can see which alumni are due for contact this week and what happened on the last one.
01The operational problem
Who feels it
Alumni coordinators, outpatient and residential operators, and clinical-operations leaders who want post-discharge contact to be consistent, visible, and owned.
After discharge, most programs lose the thread. Phone lists go stale. Milestones are remembered by whoever was on shift. Step-down handoffs are a phone call nobody logged. Outreach happens in bursts, then disappears. Families and alumni notice.
02The product workflow
Discharge is a handoff, not an ending.
The loop below is what Afterflow is built to hold: a record created at discharge, a follow-up cadence tied to the discharge date, logged check-in outcomes, and a clear path back into care or into the alumni community.
Discharge, alumni record, scheduled follow-up cadence, check-in outcomes, and step-down or re-engagement, with team ownership throughout.
- 01DischargeThe record is created at discharge, not when someone remembers.
- 02Alumni recordContact preferences, milestones, and who owns the relationship.
- 03Follow-up cadenceCheck-ins scheduled against the discharge date.
- 04Check-in outcomeReached, not reached, needs support, logged on the record.
- 05Step-down / re-engageReferral back into care or into the alumni community, with a handoff.
Afterflow is the operating layer for this loop. Clinical aftercare planning stays with the clinical team.
02
Milestones and cadence
Check-ins, events, and time-based follow-up are scheduled against the discharge date, not against whoever remembered.
03
Team ownership
Alumni work has an owner. Notes, attempts, and outcomes stay with the record instead of in a personal text thread.
03See it move
Draw the cadence, then own it.
Choose how long to follow up, how often in the first month, and the interval after that. Every point on the line is a scheduled contact with an owner and a logged outcome, which is the part Afterflow holds.
A timeline from discharge to day 365. 16 touchpoints are scheduled: 5 in the first thirty days, then one every 30 days. Each point is a contact attempt with an owner and an outcome.
- First 30 days
- Ongoing
Scheduled touches
16
Each with an owner and an outcome
Month one
5
Front-loaded where drop-off is highest
Horizon
12 mo
Milestones tied to discharge date
| # | Day | Phase |
|---|---|---|
| 1 | 2 | First 30 days |
| 2 | 6 | First 30 days |
| 3 | 11 | First 30 days |
| 4 | 20 | First 30 days |
| 5 | 30 | First 30 days |
| 6 | 60 | Ongoing |
| 7 | 90 | Ongoing |
| 8 | 120 | Ongoing |
| 9 | 150 | Ongoing |
| 10 | 180 | Ongoing |
| 11 | 210 | Ongoing |
| 12 | 240 | Ongoing |
| 13 | 270 | Ongoing |
| 14 | 300 | Ongoing |
| 15 | 330 | Ongoing |
| 16 | 360 | Ongoing |
This draws the cadence you choose, nothing more. Clinical aftercare planning stays with the clinical team; the system's job is to make sure the scheduled contact has an owner and a logged outcome.
04Product site
Afterflow has its own site and onboarding.
use-afterflow.com
Preview of the Afterflow product site. Interface details and any figures shown there belong to that site’s own demo content.
05Inside the wider system
Afterflow is the post-discharge layer of the Solvhaus operating architecture. It picks up where BedFlow's admissions record ends, so re-engagement and step-down referrals do not start from zero. Clinical aftercare planning stays with the clinical team.
What is included
- Alumni records and contact history
- Milestone and follow-up workflows
- Team assignment and activity visibility
- Implementation around your current aftercare process
What it does not replace
Afterflow does not replace clinical aftercare planning, EHR notes, or a full CRM. It is the operating layer for alumni engagement after discharge.
Implementation
We start with how alumni work happens today, who owns it, what tools they use, and which follow-ups already fail. Then we configure Afterflow around that reality.
Related
BedFlow
Referral partner CRM for behavioral health, the record Afterflow continues.
Roll Call
Sober living management software for step-down and housing operations.
Behavioral health operations software
The operating architecture around the product.
Behavioral health marketing systems guide
Why alumni contact belongs in the same measurement loop as acquisition.
Next step
Start with fit, not demo theater.
Tell us how admissions, BD, and occupancy actually run. We will say if this product is the wrong layer, and what the right one is.